The only means of payment on Bixxus is cryptocurrency and orders are processed as soon as transactions are confirmed. The time depends on the cryptocurrency and its saturation on the network.
Orders paid with your Bixxus wallet balance are processed instantly in most cases, except for services that require manual intervention.
Once the cryptocurrency shipment has a confirmation, the order will be processed. The information you receive in the mail once you place the order includes a link to the transaction on the Blockchain. If more than 20 minutes have passed and your order has not been processed, you can check this link and see if the transaction has already been confirmed or not. If you already have several confirmations and the order has not been processed, you should contact us. This may occur when late payments are made.
Under normal conditions, orders are processed in approximately:
- Bitcoin: 20 minutes
- Litecoin: 3 minutes
- BitcoinCash: 3 minutes
- Dogecoin: 3 minutes
Before creating a support ticket case, please confirm in your wallet or Exchange that the transaction already has confirmations.
Read about cryptocurrency confirmations…